Select Page

Join our weekly conversations featuring healthcare’s top industry experts.

Some of the topics covered at AO²uesday

Patient flow operations

Care access

Emergency management

Remote working

  Full agenda

SEPTEMBER 22, 2020

11:00 am – 12:00 pm ET

Leveraging Artificial Intelligence to Improve Stroke Care

Jayme Strauss, Piedmont Health  

Jayme Strauss, the Executive Director of Neurosciences at Piedmont Healthcare, will share the exciting results of work done to improve stroke systems of care using artificial intelligence. In their studies, they were able to demonstrate improved time to arrival, reduced puncture times, increased access to care, and dramatic reductions in ICU and hospital length of stay (LOS).

Download Presentation

3:00 Pm – 4:00 pm ET

Centralizing Patient Access through an Integrated Command Center (part 1 of series)

Dr. Tonora Garbutt, Virginia VA Health Care System
Dr. Colman Tom, Virginia VA Health Care System

The Virginia VA Medical Center identified a need to centralize the monitoring, tracking, facilitation, and coordination of all intra- and inter-facility patient movements, especially after the advent of the national Care in the Community program. This case study demonstrates the importance an Integrated Command Center in order to survive and thrive in today’s healthcare delivery system.

Download Presentation

SEPTEMBER 29, 2020

3:00 Pm – 4:00 pm ET

Transforming Patient Logistics to a Remote Environment

Colleen Walker, Franciscan Health  | Shannon Roberson, Franciscan Health  |  Stephanie TenBarge, Franciscan Health 

COVID-19 challenged the way we thought about how centralized access centers should function. With the direction from local health departments that people should work remotely when possible we began the journey of migrating team members in the access center to a remote environment working from home. We will be discussing the journey of moving all team members to a remote environment and how we worked through challenges associated with technology, orientation and the ongoing evolution of this model.

Download Presentation

October 6, 2020

3:00 Pm – 4:00 pm ET

Designing a Hospital Command Center for Success

Dr. Ramin Yazdanfar, UPMC Pinnacle  

Centralized hospital command centers are becoming more common across the country, each incorporating structural, design, and integrative components essential to its effectiveness. The first part of this session will examine key elements of developing and designing a centralized hospital command center. The second portion will look specifically at how UPMC Pinnacle implemented these elements in transitioning from a 3-hospital call center to a 7-hospital centralized command center. In particular, we will examine how UPMC Pinnacle Transfer Center designed itself for success during the COVID-19 pandemic, particularly in providing the resources needed to load balance their system during a capacity crisis.  

Download Presentation

October 13, 2020

11:00 am – 12:00 pm ET

Development of the Transfer Center Nurse Role – Improving the Transfer Process

Carol Walker, Oregon Health & Science University  

Rachel Adair, Oregon Health & Science University 

We’ll walk you through the creation and implementation of the Transfer Center Nurse (TCRN) role at a quaternary academic health care system, including discussion of the relevance of this role and the personal experience of nurses who helped shape the role in a growing health system. Spoiler alert: creation of the role made a measurable impact on the identification of patient service needs, improved documentation and communication between interdisciplinary teams, and increasing the patient transfer acceptance rate.

Download Presentation

3:00 Pm – 4:00 pm ET

How Bed Control Operations Reduced ED Wait Times, Improved Patient Flow, and Expedited Patient Care Delivery (part 2 of series)

Dr. Tonora Garbutt, Virginia VA Health Care System
Dr. Colman Tom, Virginia VA Health Care System

It is important to recognize how different processes support each other and integrate them to optimize efficiency. Part 2 of this VA case study demonstrates how bed control operations facilitated patient access, improved patient flow, reduced admission and transfer bottlenecks, and expedited patient care delivery.

Download Presentation

October 20, 2020

11:00 am – 12:00 pm ET

Discharge 2.0

Schiara Gonzalez-Parker, Wellstar Health System
Regine Thigpen, MSN, RN, NE-BC, Wellstar Health System

Schiara & Regine will share how Kennestone Hospital has developed a new model for patient discharge, steadily increased their center’s utilization rate, and fully leveraged opportunities to expand its impact, including: partnering with the local ambulance provider to stage patients preparing for transport to a lower level of care, refining inclusion and exclusion criteria in partnership with Infection Prevention leaders, adopting a “pull” model to support optimal utilization, and adjusting hours of operations to align with peaks in daily discharges.

Download Presentation

3:00 Pm – 4:00 pm ET

Expanding Bed Management Operations to Coordinate Placement, and Facilitate Emergency Management (part 3 of series)

Dr. Tonora Garbutt, Virginia VA Health Care System
Dr. Colman Tom, Virginia VA Health Care System

Technological innovation is instrumental in optimizing patient flow operations. Part 3 of this VA case study covers how the expansion of operations enabled the VA to track and manage patient flow movements, coordinate patient care, and facilitate emergency management

Download Presentation

October 27, 2020

3:00 Pm – 4:00 pm ET

Managing Patient Movements, and Care Coordination with Other Medical Facilities during COVID-19 (part 4 of series)

Dr. Tonora Garbutt, Virginia VA Health Care System  |  Dr. Colman Tom, Virginia VA Health Care System

Part 4 of this VA case study demonstrates how the first 24-hour Integrated Command Center at a Veterans Affairs Medical Center became an instrumental gateway in managing patient access, flow, admissions, transfers, and care coordination with other medical facilities and healthcare systems in the face of COVID-19.

Download Presentation

  Meet our speakers

Jayme Strauss, MSN, RN, MBA, SCRN

Jayme Strauss, MSN, RN, MBA, SCRN

Executive Director of the Neuroscience Service Line, Piedmont Health

Dr. Tonora Garbutt, DNP, MSN, MHA, RN, NEA-BC, CPC, VHA-CM

Dr. Tonora Garbutt, DNP, MSN, MHA, RN, NEA-BC, CPC, VHA-CM

Manager of Clinical Command Center, Central Virginia VA Health Care System

Dr. Colman Tom, DNP, MSN, RN, NEA-BC, CPC, VHA-CM, LEAN SIX SIGMA – GREEN BELT

Dr. Colman Tom, DNP, MSN, RN, NEA-BC, CPC, VHA-CM, LEAN SIX SIGMA – GREEN BELT

Clinical Patient Transfer / Flow Coordinator, Clinical Command Center, Central Virginia VA Health Care System

Colleen Walker, MSN, RN, NE-BC

Colleen Walker, MSN, RN, NE-BC

Admin Director, Patient Logistics Center, Franciscan Health

Shannon Roberson, MSN, RN, NE-BC, CLSS BB

Shannon Roberson, MSN, RN, NE-BC, CLSS BB

Manager of Development & Process Improvement ,Franciscan Health

Stephanie TenBarge, MSN, RN

Stephanie TenBarge, MSN, RN

Nursing Director, Transfer Center & Patient Placement, Franciscan Health

Ramin Yazdanfar, MD

Ramin Yazdanfar, MD

Medical Director / Hospitalist, UPMC Pinnacle

Carol Walker, BSN, RN, MSRN

Carol Walker, BSN, RN, MSRN

Transfer Center Nurse, Mission Control, Oregon Health & Science University

Rachel Adair, MSN, RN, MSRN

Rachel Adair, MSN, RN, MSRN

Transfer Center Nurse, Mission Control, Oregon Health & Science University

Schiara Gonzalez-Parker, RN, MBA

Schiara Gonzalez-Parker, RN, MBA

Director of Patient Logistics, Wellstar Health System

Regine Thigpen, MSN, RN, NE-BC

Regine Thigpen, MSN, RN, NE-BC

Director, Hospital Outpatient Operations, Wellstar Health System